Use the following checklists to verify you have the appropriate information for a Jira ticket.
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Help Desk Tasks |
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Is the problem tied to one specific user or a group of users? |
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Is the problem reproducible? |
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What is the expected duration of the operation? |
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What date / time did the problem occur? |
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When was the last time the system was patched? |
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Can this be reproduced on a test system? |
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Is Stibo Systems allowed to reproduce the problem? |
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Technical Support Tasks |
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Symptom Clarification |
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What are the specific events (user ID, BGP ID, date / time)? |
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Every time? Periodic? Rare? |
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Database Server |
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Waiting for locks? |
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Is CPU usage - normal / high? |
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Is IO usage - normal / high? |
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Are there Alert log errors? |
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DPT Server |
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Is DPT server using Asset Push? |
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Is debug logging enabled? |
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Is the number of renders OK? |
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Application Server |
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Are there sensor warnings or critical errors? |
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Is Memory usage normal / high? |
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Are heap dumps available? |
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Is CPU usage of JVM normal / high? |
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Is CPU usage of server normal / high? |
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Is the number of threads higher than number of CPU cores? |
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What are ping times? |
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What is the total number of BGPs? |
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Swapping? |
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Is excessive debug logging enabled? |
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User Interface / Client Application |
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Is CPU usage normal/ high? |
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Is memory usage too high / swapping? |
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What is network latency to application server? |
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